What happens if I sell a faulty product online?
Customers can reject faulty goods for a full refund within 30 days under the Consumer Rights Act. After that, they can ask for a repair or replacement, and then a refund or price reduction if that fails.
By Abdullah Ashraf, Shopify expert · Last updated: October 2026
Official sources
Checked September 2026. Rules change, so always check the latest official guidance.
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